X-treme Limited Warranty | Electric Bike Revolution
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X-treme Limited Warranty and Return Policy


X-Treme offers a 90-day limited manufacturers warranty on all bicycles and accessories on all models that are purchased from an authorized dealer and up to 180 days on certain listed models. Original purchase receipt required.

Selected 90-day warranty models include:

  • XB-504
  • Cabo Cruiser
  • Alpine Trails
  • Sierra Trails
  • South
  • Clearwater.

Selected 6 Month (180 days) Warranty models include:

  • Trail Maker
  • Trail Climber
  • X-Cursion
  • Newport
  • Malibu
  • City Express
  • Kona, Hanalei
  • Baja
  • Rubicon
  • Sedona.

Selected 12 Month (ONE Year) Warranty models include:

  • Summit 36V and Summit 48V

Selected Limited Lifetime Warranty On Frame include:

  • Trail Maker
  • Trail Climber
  • X-Cursion
  • Newport
  • Malibu
  • Kona
  • Hanalei
  • Baja
  • Rubicon
  • Sedona
  • Summit 36V
  • Summit 48V

The warranty starts the day the bicycle is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. We will pay for standard shipping service costs on the first & second warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.

Battery Warranty

We offer a full 6-month even trade warranty on defective batteries.

Selected 1-year battery warranty models include:

  • Trail Maker
  • Trail Climber
  • X-Cursion
  • Newport
  • Malibu
  • City Express
  • Kona
  • Hanalei
  • Baja
  • Rubicon
  • Sedona
  • Summit 36V
  • Summit 48V 

If any battery should become faulty within the specified warranty period we will replace the battery free of charge. X-Treme requires that defective batteries be returned to us for exchange. X-Treme does not pay the shipping fee's to return the batteries to us however we will pay to ship the replacement batteries back to you. If you have questions about our warranty, please contact our support department by opening a ticket only at http://support.x-tremescooters.com/. A friendly representative will get back to you quickly. Our support department hours are Monday through Thursday 8 AM to 5 PM PST.


15 DAY RETURN POLICY (Satisfaction Guarantee
) 


If during the first 15 days you choose to return merchandise purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions

At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.

The customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for a refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

  1. Repack the merchandise securely in its original packaging, including the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
  2. Include a copy of your invoice.
  3. Include a copy of the RMA notice you have received from us via our support department help desk.
  4. Clearly, print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or another courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

Freight collect and COD packages will not be accepted.

Contact Tech Support at this link http://support.x-tremescooters.com/ to obtain an RMA number.

*Customer is responsible for returning merchandise at their own expense.

Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer/store will have to refund you.